We have identified a potential issue with a number of our boilers.
In a small proportion of the affected range of boilers (approximately 1 in 10,000), if an excessive volume of air has become trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail.
At Ideal Heating, we are committed to ensuring the quality, reliability and the safety of our products.
For this reason we will apply a safety upgrade to boilers manufactured between August 2022 and 7th January 2024 across the following ranges:
You can find this underneath your boiler on the bottom left or on the Installation and Servicing manual left by your Installer.
Or, call our freephone number with your 14 digit code:
Customers can continue to use their boiler. We are advising to repressurise it. Simple instructions for how to do this can be found in the videos shown below.
You can continue to use your boiler. However, we advise you repressurise your boiler and ensure you register your details for an upgrade. For instructions for how to do this, you can watch the videos above or call us free of charge on 0808 175 9173.
You can still continue to use your boiler but, if you cannot repressurise your boiler for any reason, please contact us through our dedicated email [email protected] or freephone phone number 0808 175 9173 so we can help you.
Your heating system and boiler are at the correct pressure level, you do not have to repressurise your boiler. You may want to bleed your radiators, if this causes the pressure on the front of the boiler to drop, then you should repressurise to 1.5bar. For instructions for how to do this, you can watch the videos above or call us free of charge on 0808 175 9173.
There is an additional component that will need to be added to your boiler. This will be installed by an engineer and is an additional safety device that is above and beyond the safety measures already within the boiler. It will not affect the performance or efficiency of your boiler.
The solution to this issue will require a heating engineer to visit your home, the visit will take 30-60 minutes. To register for the upgrade, we need you to confirm your contact details above or contact us on 0808 175 9173.
In the meantime, you can continue to use your boiler, however, we advise you repressurise your boiler. For instructions for how to do this, you can watch the videos above or call us free of charge on 0808 175 9173.